Carrs of Bury St Edmunds Star Rating
Sales
13 comments from 39 reviews
Service
66 comments from 198 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They're absolutely brilliant."
"always helpful"
"Since this visit my Mum and Sister have both purchased vehicles from this dealership on my recommendation."
"THe job took a day longer than expected they lent me a car, so it was ok ."
"Well satisfied."
"Withour any request form myself Carrs had provided a F30 328i uxury for my entertainment dueing the 11 2 hrs service on my E92. It does not get much better than that Well done Carrs."
"Always excellent service and professionalism, definitely recommended"
"Simon, Mathew and Tracy always provide exceptional service, which exceeds all other dealerships in the area."
"The desk and Wifi meant that I could work as I waited."
"Seemed to be unwillingness to accept that this work was recall and not service. Waiting some time for a lift in to town."
"Appearance a very clean cut set up, immaculate reception with a very tidy impressive workshop. Not to mention very friendly helpful staff."
"Very good service."
"The service received was good."
"The dealership were very helpful, very polite and well organised."
"Very good customer service right down tothe coffee"
"Exceptionally helpful."
"Simon and the team were very good."
"I am completely satsified with Carr's which is why I purchased my 2nd Approved Used vehicle, although they are 64 miles from my h ouse"
"The staff are fine; the waiting area could be better situated away from the main reception desk."
"Very efficient Issue dealt with quickly"
"the service was superb . i was well looked after ."
"Effecient and friendly."
"Simon Chatfield very good helpfull service"
"Carrs have always been very helpful"
"Always 100%"
"Not quite 5 as I asked for a coffee and it never turned up."
"I travel 50 miles to use this dealership, iI am so satisfied with it."
"They bend over backward to please you. Everything went according to plan."
"Excellent service always helpful and accomodating. Waiting time minimal."
"I have always found all members of staff courteous, friendly, helpful and attentive."
"M O T free winter check up car wash. Excellent Very happy."
"Very helpful staff"
"Excellent service."
"they did every thing we wanted"
"Friendly staff, prompt service, let you know what's going on"
"They promised to have the car done by three PM but it took an extra two hours for the serviceman to turn around and then say to me it was still not repaired and that I would have to leave it with them overnight."
"The MOT machine broke down the work took longer than expected. They were very helpful."
"Excellent service."
"Ready when expected. Friendly and helpful service."
"Very helpful."
"Tracey on the front desk was excellent on keeping me informed and her service was great. I was dissapointed to have had to return my car twice within to be attended to in the first three months since i purchased the car in december 2011"
"Carrs were very keen to solve the problem. They were let down badly by BMW UK"
"As before 100"
"Service is excellent. Courteous, efficient and no surprises in terms of costs etc. Excellent to deal with."
"Excellent service from the team at Carrs BMW. The work was both the first service and some warranty work regarding faulty headlamp washers. Two visits were required and each time the service could not be bettered."
"Sorted out appointment really quickly. Diagnosed miss fire and came up with rectification plan. Unable to fault stiff gear change."
"Couldn't fault them at all."
"No estimate of cost was given"
"The staff are always so pleasant and helpful"
"Although my nearest BMW dealership is in Norwich I get a far friendlier and better customer focus and satisfaction at Carrs, Bury St Edmonds. The staff are extremely professional and kept me informed throughout the stages of the work being carried ou"
"Job was quoted for, booked and completed when requested, and returned cleaned. BMW loan car was provided."
"The prompt attention I received was second to none, I am very grateful"
"Facilities could do with improving"
"Excellent"
"Highly satisfied."
"the finally fitted a new battery and i was told that they would do it this time considering that the car only just 2 yrs old and it comes with a 3 yr warranty, i thought it strange to say that"
"The usual high standards of service."
"I have been using carrs since my first BMW 14 years ago and i would not consider visiting another dealership for sales or service. Service staff are coutious and friendly. I trust them to give me good advice and that trust is solid."
"They were very polite and attentive, but simply didn't appear to listen to what I was saying."
"Find it very good -the people are great - matthew on reception is always the same. I trust them."
"So helpful, the garage is an excellent advertiser for BMW."
"Excellent service always, particularly with the service advisors Matthew Simon."
"Carrs have always given me a great service, as they did when I purchased my 3 BMW'S. I would not consider going anywhere else, it is a very proffessional place."
"Dealership is a credit to BMW"
"Although the issue could not be resolved in one visit any inconvenience was minimised by a lightning fast second visit when I had barely time to drink my coffee"
"Oil change 1 month after new front discs and pads fitted, had to be 2 seperate visits. Over 2 hours for oil change and fuel filters"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"I was treated and respected as a person, and not someone who was just buying a car."
"The Sales exec was excellent throughout even arranging for our vehicle to be delivered to our house"
"Always a pleasure to visit Carrs of Bury St Edmunds"
"All the staff are very good."
"Excellent, Treated like royalty by everyone in showroom, Dan my representative was very patient and spent time with us and explained all options well so we could understand, Well Done."
"I would thoroughly recomend Carrs and their sales representative was excellent"
"From the receptionists to the coffee surved and Darren the salesman could not have been better"
"Carrs and their staff were brilliant in every way from the reception girls through the salesman Mr Nicholas and then Dudley on delivery day"
"wonderful sales team"
"In Dan Mabbett Carrs have a very fine representative. It was apleasure to deal with him."
"Dealer was great but let down as the delivery date was changed weekly"
"Purchasing from Bury St Edmunds is also a step up in many ways"
"The salesman was very courteous"