Carrs of Bury St Edmunds Star Rating
Sales
18 comments from 48 reviews
Service
71 comments from 203 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"i wascompletely happy"
"Great, no complaints."
"I was looked after well at the garage, everything was in order."
"The service book get wet and the service book had not previously been stamped. The bill was high and the windscreen wipers were replaced but I did not know there was fault with the windscreen wipers."
"very good representative at receptions level little knowledge at technical service level or the dealer sservice working department"
"Very courteous and efficient and work was completed in the time they said."
"no adverse comments"
"The service is very good and the staff always polite and helpful."
"4.7 rated, nothing is perfect."
"The whole visit was excellent, well done BMW."
"always nice to go in coffee waiting and smile"
"they always get me in easily. on this visit the did not rectify the parking light and fog light issue."
"Expensive but very good service, no problems."
"My car developed a fault after it had been into the dealership."
"Everything was good at the dealership."
"I was slightly disapointed when my car was booked in small job I was there 1.5 hrs"
"Very pleased with the service"
"I got an appointment when I requested."
"Object to paying insurance on loan car when spending 39,000 and the recall was not my fault"
"Completely satisfied with the way they looked after me"
"Excellent staff, regular updates, car always cleaned"
"Excellent after sales service."
"they always very pleasant and helpfull"
"The waiting time in the showroom was as suggested, whilst the work was undertaken on the vehicle"
"Brilliant"
"The reception are very helpful and clean my car well"
"they done all what I ask of them to do."
"brilliant"
"Carrs are always helpfull and accomodating particularly with any last minute bookings."
"I think the dealearship t"
"all very easy and painless"
"they are brilliant."
"excellant"
"A professional and friendly experience for just a wheel change. Wheel change, car wash and clean up inside all within the hour and a nice cup of coffee as well. Summer tyres nicely prepared as well no sign of the tyre sealant marks I saw b4."
"fault not found to be fuse , had to come back another day"
"Very helpful and competent."
"i am completely happy with the service."
"As I have said previously, everything was first class"
"Perfect"
"Good service, friendly people."
"Brilliant service."
"No coffee offered ."
"Efficient courteous"
"TOOK 6 DAYS TO SORT OUT PROBLEM"
"Excellent we were driven into town whilst our car was being fixed and then picked up again. cleaned aswell"
"The paperwork showed that some of the work was declined but this was not discussed with me. The work that was showing as decline would not have been accepted but not offered."
"The dealership used to do things on a visit which they no longer do as it takes too much time"
"I'm satisfied with the service received from the dealership on this occasion."
"I have had quite a lot of BMW's."
"Look after me well."
"I booked the car in for an oil service and I asked them to look at a couple of other items. When I went back in I was given an invoice for an inspection 2 which I was not informed of."
"The service is excellent."
"The dealership did not reset my key"
"It was only for the annual MoT but the experience was as always positive"
"good service."
"First class Dealership, staff friendly polite and very helpful."
"When I picked up the car after service the tow bracket cover on front of car was missing. As far as I am concerned it was there upon arrival at garage. The service department totally denyed having lost it and would not replace missing cover."
"Personal and more than helpful"
"Efficient service and comfortable waiting area"
"First class"
"I cannot fault the service and help I received from Carrs, they are an outstanding establishment"
"Prompt, efficient and welcoming service as always."
"keep up the good work"
"I have found every staff member from those on reception onwards through the dealership experience to be helpful and courteous."
"Matthew and the service team were friendly and professional, as always."
"car engine etc fine, but as mentioned before, problem with braking system not resolved"
"They are always good and reliable."
"took three days to get parts"
"They are pleasant and nice. I know Andrew personally."
"I had to take the car back in for repair to be carried out."
"I am very pleased with the dealership"
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
4 Series Coupé
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon (2013)
5 Series Touring (2013)
5 Series Gran Turismo (2013)
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X5 (2013)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M5 Saloon (2013)
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 5 (2013)
ActiveHybrid 7
"After my total disappointment with the omitted in the H U D. It is very difficult to be objective with my comments."
"Best service from any dealer I have ever had"
"Excellent attention and service from Theo Runham Thank you"
"very efficient and personable"
"Great sales staff Carrs on this occasion my deal was with Dan Mabbett sales exc'10 10."
"Darren Nicholas was superb throughout the process. Very painless. Dudley did an excellent job explaining all the 'bells and whistles' on the car"
"The sales person Angela was brilliant, she kept in contact throughout the whole process."
"I have now been a customer there for many years, my loyalty being a result of the quality if service I receive."
"I was impressed by the salesperson who dealt with me. He put me at ease at all times. Full marks to him good at selling cars and good with people."
"very professional"
"very attentive service"
"very happy with the interest shown and impressed with the personal video of my car emailed before collection"
"Excellent professional service"
"First class service as usual. Mr Tom true. Top man"
"Honest from the word go and always keeping you informed."
"Excellent service"
"Can get the feedback in this box can you give me an e mail address"
"Angela was kind, patient and super efficient"